A single source of knowledge
Connect existing information - algorithms using artificial intelligence will automatically process documents, wikis, web pages and data from various systems and applications.
What do you gain thanks to BOTWISE?
Instant access to information
Leverage natural language processing and search for answers from one place immediately, without manual and time-consuming work at the start.
Better decision making
The analysis of clients and employees questions allows to improve the quality of documents, procedures and communication. Automate inquiries 24/7!
How it works?
Integrate existing documents and applications
BOTWISE will automatically process your documents and other sources of knowledge. You don't need to build scenarios, tag documents, and create lists of questions and answers!
Get instant access to answers
Your employees and customers will have access to all knowledge through one intelligent bot window. You no longer need to remember where the information are located. No more going through piles of folders and browsing dozens of documents!
Measure, analyze and automate queries!
Analyze the issues your employees and customers ask about. Get valuable data and tips to expand and optimize your knowledge base. Take advantage of the bot intelligence grow over time and automate selected issues 24/7!
Find out more and check how BOTWISE can reduce the time spent on finding the right answers even by 90%!
Perfect match for your department
Customer Service / Customer Care
- Shorten the response time - improve AHT and NPS
- Automate customer inquiries, not only the most popular ones, enable access to information 24/7
- Increase the efficiency of consultants - handle more inquiries at the same time
- Solve queries at the first contact - improve FCR, reduce team specializations
- Shorten on-boarding of new employees
Human Resources
- Enable employees to independently and quickly find information from one place
- Reduce the number of inquiries to the HR department
- Reduce information chaos - improve employee NPS
- Let employees focus on their key tasks
- Improve internal communication, analyze employee needs
Our customers
about us
The solution allowed us to reduce the number of inquiries to the second line support at the Bank at a strategic moment, thanks to which we reduced average handling time by 7%. In the analyzed period, 97.6% of intentions were recognized
Ilona Dawidowska
Director of the Development and Support Office
Thanks to the integration with the internal knowledge base, customer service consultants could obtain the necessary information through one window, which allowed us to shorten the time of customer service. We obtained 84% effective answers already during the testing phase
Kamil Chmielewski
Quality Monitoring and Training Manager
The tool supports city hotline brokers on a daily basis and helps them search many different sources of knowledge from one place. At the same time, it helps residents find the most important information 24 hours a day, 7 days a week.
Konrad Zawadzki
Director, Poznań Office Contact
BOTWISE will enable us to organize the knowledge of our organization. It will help not only to increase the efficiency of processes, but by integrating with existing data repositories, it will be used for immediate access to documentation for 4 business lines
Marek Chudziak
Head of Marketing & Innovation
Integrations
Integrate different systems in a single window.
Search them all from one place!
Frequently asked questions
How does BOTWISE differ from other types of software?
BOTWISE is the only knowledge base dedicated to customer service that focuses on the speed of accessing your company information from one single place.
Though it offers a chatbot as one of its interfaces for accessing the knowledge, it is not its primary goal to automate queries as typical chatbots do.
Is this solution for me?
Yes, if you just want to improve access to information. We've noticed though that teams of 20+ people in organizations employing over 50 people have the greatest value from the tool.
What do I need to prepare for the start?
The only thing you need to know is in which area or team you want to implement the solution. We will take care of the rest - we will guide you through the entire process of analyzing and implementing the tool.
What file formats are supported?
All popular file formats are supported, including xls, xlsx, doc, docx, pdf, htm, html, svg, txt, rtf, csv, ppt, pptx, ods, jpg, png.
How many documents can be added / how big can the knowledge base be?
There is no real limit. At the same time, we suggest that larger areas of knowledge be divided into categories and thematic groups. This will allow for better management of user access and improving the quality of search. For this purpose, we create separate instances or projects.
What does expanding the knowledge base with new topics look like?
You do it yourself. Just add documents, applications or websites and the bot will automatically process new items.
How long does the implementation take?
The implementation of the standard version is a matter of a minutes. The solution is a ready-made end-to-end platform. Sometimes, there may be a need for dedicated integrations and on-premise installations due to the restrictive security policy in your organization. This process might take from a few weeks to several months, depending on the internal procedures and formalities on your side.
Are technical people required to implement and maintain the tool?
No, the platform was designed with business non-technical teams in mind. However, it is possible that in the case of dedicated integrations or on-premise installations, support from technical and security personnel will be required.
Is this solution safe?
Security is our priority. Users often store sensitive information and documents with us. Our servers are located in a private AWS cloud in Frankfurt. If necessary, it is possible to implement on-premise, i.e. install the platform on internal resources of the organization and use its without having to access external services and the internet.